SHIPPING POLICY

 

www.wind-shoes.com offers EMS free shipping to Asia, Western Europe, North America, and Australia. But due to diverse international shipping costs, some destinations require a shipping fee: South and Central America, Eastern Europe, Russia, Africa and the Middle East. The shipping cost for these countries will be calculated automatically upon checkout.(However,we also use UPS,DHL & TNT,If you choose these shipping methods,you have to pay the shipping charger wherever you are,all the fee accounted automatically by our system)

Please allow us 1 to 2 business days to process your order.
More detailed info of EMS shipping cost , pls click here !

Shipping of your package takes approximately 4 to 8 business days, anywhere in the world.

Our packages will be shipped to the shipping address on the order invoice you provided to us. Please be certain to enter the correct address. We cannot be held responsible for mistakes made due to incorrect shipping addresses. We are not responsible for any import tax charged on your package.

You may track your order by clicking on one of the links below; check your confirmation email to what shipping company was used.
Packages shipped by UPS ,and a tracking number should be tracked at www.ups.com
Packages shipped by EMS have a tracking number that starts with E. In this case please visit your national postal service website to track your package. Some of the common sites are listed below:

USA: www.usps.com
England: www.parcelforce.com
Canada: www.canadapost.ca
France: www.laposte.fr
Australia: www.auspost.com
Germany: www.deutschepost.de
Italy: www.poste.it

Customs and Import Duties

Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country customs. www.wind-shoes.com ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.

For more information regarding your country's custom policies, please contact your local customs office / local post office.

 

RETURN POLICY

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final. Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.

All shipment charges within or after 30 days to  www.wind-shoes.com   will be borne be borne solely by the purchaser and an additional USD 30.00 will be deducted from the refund credited in for of original payment method or merchandise credit.

If item returned has been damaged by purchaser and is not a mechanical default due to our assembly line (which would be under warranty), repair charges will be quoted and deducted accordingly.

We will not accept any returned merchandise without the original box and tags.

Pls contact our Customer Service Specialist by sending email to sale@wind-shoes.com  about the item returns . Returns must be shipped via a prepaid traceable carrier, such as UPS and EMS. In case of loss or damage, the customer is liable.

Original condition means that there are no scratches, marks or blemishes on the shoes and our other products and the security tags are still attached. The merchandise must not have been worn or damaged in any way.

HOW TO RETURN OR EXCHANGE

For A return and exchange requirement,pls email us about your reason and send the shoes pics as well. Meanwhile,please tell us the order # and  the item(s) # you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another item. If you are exchanging merchandise, please also tell us the item # and size you`d like.

We are absolutely confident that you will be happy with your purchase from us because each piece is inspected by hand for quality. We understand; however, that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction in our products and services is our top priority.

www.wind-shoes.com  will gladly accept the return of new, unused, and undamaged merchandise within 30 days from delivery date.

The returned merchandise must be in its original condition and accompanied by proof of purchase and the original copy of the warranty, as well as the original documentation and packaging; otherwise the return will not be honored.

You must obtain a Return For Inspection (RFI) number from  www.wind-shoes.com  before returning the merchandise. If item returned has been damaged by purchaser and is not a mechanical default due to our assembly line (which would be under warranty), repair charges will be quoted and deducted accordingly.

Kindly include when you contact us the following information. This will expedite the processing of your return.
 Your full name ,order # and the date the order was placed and received
 A list of the our product(s) to be exchanged or refunded
 The reason for the return of the products

Here is cases return allowing:any wrong size and wrong color we sent careless,any defected items you receive.

While,the following situation not accept:

Any items wrong choose by customer himself.

Any items are not like by subjective judgement.

Any items damage due to personal use of negligence

Any items you dispute the size standard or material.

 
Please Note:All the return items must be new and unworn with the original packing,tags and box.For all the return package, the customer is responsible for return shipping and reshipping costs.